handles.gg Support Center

The handles.gg support center covers everything from your first listing browse to a completed escrow-released transfer. Whether you're a first-time buyer, a seasoned seller, or a brand looking to acquire a rare handle through services, this is your starting point. Self-serve articles below cover 80% of common questions; for everything else our team is one Telegram message away at @HandlesSupport.

Self-Serve Guides

Complete buying guide — pricing, escrow, transfer, refunds
Step-by-step buy walkthrough — first-time buyer checklist
3-letter handle pricing reference
4-letter handle pricing reference
All managed services — verification, claim, ban-appeal

Common Issues & Resolution Timelines

Transfer instructions delayed past 24h — resolved 90% within 6 hours of opening a dispute via @HandlesSupport.
Seller unresponsive — escrow auto-refund triggered after 72 hours of seller non-response.
Listing description mismatch — 48-hour window post-delivery to file a dispute. Mediated resolution typically within 14 hours.
Account ban during transfer — escrow protects buyer; full refund automatic.
Telegram bot stuck — type /restart to the @handlesggbot, then re-open from the channel link.

Disputes & Refunds

handles.gg uses a TON-based escrow smart contract on every trade. Buyer funds are locked until the buyer confirms transfer. If something goes wrong, the buyer files a dispute and our admin team mediates. Across 10,000+ trades since 2024, our buyer-side resolution rate is 100%: every legitimate dispute has been resolved in the buyer's favor when seller failure was confirmed. Average dispute resolution time: 14 hours.

Languages

Support is available 24/7 in: English, Italian, Spanish, German, French. (Portuguese coming Q3 2026.) Most agents are bilingual EN+1; complex disputes route to specialist agents in your language.

FAQ

How do I escalate beyond a normal support ticket? Reply to your Telegram chat with the keyword ESCALATE — this routes to senior support within 30 minutes.

Can I get a refund without the seller's cooperation? Yes, if the seller fails the escrow conditions (no transfer within agreed window, or transfer mismatched the listing). Escrow refunds automatically; no seller approval needed.

What if my issue is with a managed service (verification, claim)? Different escrow flow — milestone-based 50/50. Money-back guarantee if the platform doesn't deliver. Service details here.

Open support on Telegram · All contact channels · Blog & updates

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